Assurant^® Device Care

If you switch your device, you’ll need to log in to your account to update your device information on the My Account page. Your device will need a quick diagnostic test to ensure that it’s in working condition and eligible for repairs.

Log in to your account, select Manage Account > Manage Billing > Change Credit Card, then follow the steps. 

Your plan renews after the first month if you have selected Monthly Billing, and after twelve months if you have selected Annual Billing. Your plan renews automatically on the last day of the term. If you have an Annual plan, you will receive an email reminder before the plan term is renewed.

If you choose to cancel your plan, you may do so at any time. You may cancel your plan by logging in here.

Read the Assurant Device Care privacy notice. 

Starting a repair request is easy. Just log in to your account. Be sure to have your device make and model information. If the repair request is approved, you’ll be able to schedule your repair service immediately. You must submit the request within 30 days of the discovery of the issue or incident.

No, there is not a waiting period. Your device is eligible for repairs after you register the device and complete a short diagnostic test.

You must submit the request within 30 days of the discovery of the issue or incident.

There’s a limit of 2 repairs every 12 months beginning on the program start date for front screen cracks. Certain requirements apply.

If service providers can’t fix your device, we’ll refund your repair fee and provide you with the Repair Pledge amount of $149 for the inconvenience of having to find your own repair service, or to use toward the purchase of a working device. We, at our sole discretion, determine the eligibility to receive the Repair Pledge.

Once your device is fixed or replaced, we’ll need to run a quick diagnostic test to ensure that it’s in working order. You will also need to update your device details in your Device Care account.

With Device Care, your mobile device is eligible for discounted front screen repairs. After starting the free trial, visit the My Account page to register your device. Your device will also need to pass a diagnostic test to ensure that it’s in working condition. 

The diagnostic tool is used to confirm that your phone is in good shape and eligible for repairs. A series of tests will be performed on your phone to verify its condition, along with the device's make, model, and unique IMEI. The tool may test the pixels and touchscreen. You’ll need a mirror to complete one of the tests. The full test should take less than a minute.

Most smartphone models are eligible for Device Care. Your device will also need to pass a diagnostic test to ensure that it’s in working condition.

No, but once you get your phone fixed and it passes inspection and a diagnostic test, you can sign up for a plan. 

Most of the regular services you may need, like updating your account information or filing a repair request, can be done any time in the app or on the website.

Customer service representatives are available Monday-Friday, 8 a.m.-5 p.m. Central. For any questions or assistance, please call 1-866-367-5674.

• Device Care is brought to you by Assurant, a Fortune 500 company that works with the world's leading brands to keep more than 300 million consumers protected, connected, and supported.
• The program is provided by Lorica, LLC, an Assurant-owned company, and its authorized repair partners. For additional details, please view the terms and conditions.