Frequently asked questions about My Account

Set up your account on our registration page.

Reset your password by submitting your username and ZIP Code. To retrieve your username, we’ll ask for your membership number. 

Call us any time at 1-800-672-5246 to report a claim, and we’ll help guide you through the process. If you already have a claim, log in to your account to track and access information about your claim. Learn more about the claims process.

Download the Auto Club App or log in to your account and select “Print Proof of Insurance.” This document is in a PDF Format; you can download Adobe® Acrobat® Reader for free. 

You can submit your questionnaire online. If you have related issues or questions, please call our member services. The Verified Mileage Discount is only available in select areas.

You can log in to your account to add, replace, or remove vehicles on your auto policy; add, remove, or exclude drivers on your auto policy; change coverage limits and options on your auto policy; change the address on your auto policy; change finance companies on your auto policy; and add, replace, or remove the mortgage company on your homeowners policy. For all other auto policy changes or changes to other AAA insurance policies, please contact your AAA branch or our member services.

Yes, you can quote changes to your auto policy by logging in to your account, visit your auto policy details page, and select the Add/Replace Vehicle, Remove Vehicles, Change Coverages or Add or Remove Driver options. Complete the policy change until you reach the review page where you will see the impact of the policy change to your current term premium. You can then select the "Cancel" option if you do not want to complete the change to your policy.

For all other auto policy changes or changes to other AAA insurance policies, please contact your AAA branch or our member services.

You can cancel your insurance policy by visiting a AAA branch or calling our member services. We’re sorry to see you go, but we’ll be ready to provide you with legendary service if you change your mind.

You can pay your insurance bill without logging in or by logging in to your account. The option to pay will not show if your policy is paid in full. You can also pay through our mobile app.

Your 1-time payment will be made through a secure electronic funds transfer and will be automatically deducted from your bank account as early as the next business day. It normally takes 2–3 business days for your payment to process and post to your policy.

Yes, you can schedule online payments to process up to your insurance installment due date or renewal due date. Insurance payment scheduling is available when a payment is due, up to the day prior to the due date.

Log in to your account and select "Cancel" for the pending transaction. You must cancel any previously scheduled payment before scheduling a new payment.

If you have a late or missing payment, your insurance policy may be cancelled. Make sure the minimum amount due is paid on time to avoid late payments or policy cancellation.

Yes, you can save your information when submitting a payment to use it for future 1-time payments. You can also add, edit, and remove payment information in your account by selecting "Manage Payment Accounts."

Note that updating stored payment information will not update your automatic payments. To update your automatic payments for insurance, please contact our member services.

You may not be able to pay because of your policy status or technical difficulties. Please contact your AAA branch or our member services.

Unfortunately, no. We require separate payments per policy.

You can sign up for automatic payments without logging in or by logging in to your account.  If you have a payment due, you will be required to pay the minimum due amount while enrolling for automatic payments. Automatic payment from your payment method for insurance policies will begin with the first payment billed after your authorization is received and processed. Please allow 15 days for processing. Until then, your insurance payment is still due on the date shown on your most recent billing statement.  

You may also contact your AAA branch or call our member services to enroll. 

Contact your AAA branch or our member services to discuss options for your payment due date.

You may revoke your enrollment by signing, dating, and mailing a written request to: Interinsurance Exchange of the Automobile Club, P.O. Box 25006, Santa Ana, CA 92799-5006. A revocation form is available but not required.

We know your premium going up for any reason is disappointing. Increased mileage, rising repair costs, rate changes, and taxes are some factors that can affect insurance premiums. While we’re always working to keep insurance costs as low as possible, inflation has been rising faster than usual which has resulted in higher prices for many goods and services. This trend has also impacted the insurance industry, making it necessary to increase rates to keep pace with inflation. Learn more about how inflation affects insurance rates.

Premium adjustments will vary by policy depending on individual policy rating factors, such as the number of vehicles insured, years of driving experience, total annual miles driven for each vehicle, driving record, qualifying discounts, and other rating factors. Your premium may also be impacted by changes that have been made to your policy since last year.

Our specialists can help you review your policy and ensure you’re getting the right amount of coverage and all the insurance discounts you may qualify for. If you have questions about your premium increase, please contact us.

Our insurance policyholders may qualify for driver, homeowner, multi-policy, and other discounts. See our insurance discounts. Discounts vary based on where you live.

We offer an array of life insurance products to meet people’s needs in every stage of life. If you already have a AAA Life Insurance policy, log in at AAA Life eServices to pay your insurance bill, change your address, download forms to update your beneficiaries, and more.

AAA/CAA is a federation of regional motor clubs located throughout North America. Membership and insurance benefits may vary by club. If you’ve moved or are planning to move, find your club.