AAA Automotive

Request Roadside Assistance online

AAA tow truck and AAA virtual assistant
Get virtual assistance

Skip the phone lines, and chat with our virtual assistant. Members can usually submit a request in less than 4 minutes, and assistance is available any time day or night.

Advantages of virtual assistance

Roadside Assistance
Available 24/7

Request assistance anytime.

Expedited assistance

Requests typically take less than 4 minutes to make.

GPS locator

Don’t know where you are? GPS can help us find you.

Service tracker
Service tracker

Track your service vehicle in real time.1

How it works 

Man with smartphone next to car with hood up
How to request help with our virtual assistant

Step 1: Start a chat in the Auto Club App2 or on the website
Step 2: Answer a few simple questions, and our virtual assistant will guide you through the process to get help
Step 3: See where your service technician is in real time using the tracker in the chat

Frequently asked questions

How long does it take to request service?


Members are usually able to submit a request in less than 4 minutes.

How do I track my service vehicle?


You can select Track technician on the confirmation card, or start a new conversation and provide your first and last name with your ZIP Code or 16-digit membership number.

How do you locate me?


You can enter your address, or select the map button to let your phone’s GPS help us locate you.

How do I become a service provider?


You can apply to become an independent service provider and team up with AAA to serve members across the U.S. and Canada.


Can I request Roadside Assistance service through a call?


Please call 1-800-400-4222 to request service.

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